Privacy Policy & Data Protection

1. Corporate Identity & Governance

SolveMpire Private Limited is a private limited company duly incorporated under the Companies Act, 2013 in the Republic of India with CIN: U62013AP2025PTC122808. Our registered corporate office is located at:

2. Categories of Information We Collect

We collect only the minimum data required to execute professional engineering services, communicate with clients, and fulfill commercial contracts:

• Client Identity & Contact Data: Name, corporate email address, telephone number, job title, and organization name submitted through contact forms or scoping wizards.
• Technical & Engineering Specifications: 3D CAD files (STEP/IGES), PCB schematic requirements, microcontroller preferences, Bill of Materials (BOM) estimates, and project scope documents.
• Commercial & Billing Data: GSTIN, billing address, bank wire transfer confirmations, and formal purchase order metadata.
• Digital Telemetry & Analytics: Anonymized usage data, IP addresses, browser types, and session telemetry collected via Google Analytics 4 to evaluate portal performance.

3. Purpose & Lawful Grounds for Processing

We process your personal and project information based on explicit contractual necessity, legitimate business interests, and statutory compliance:

• Evaluating engineering feasibility and preparing formal Statements of Work (SOW) & Quotations.
• Executing mechanical CAD, PCB layout, embedded firmware programming, and physical prototype builds.
• Issuing GST tax invoices and complying with corporate accounting laws in India.
• Managing Over-the-Air (OTA) firmware deployments and cloud IoT telemetry for deployed hardware fleets.
• Providing technical support, warranty services, and lifecycle engineering updates.

4. Intellectual Property Confidentiality & NDAs

SolveMpire operates under zero-leakage intellectual property protocols. All confidential proprietary design files, firmware repositories, schematics, and commercial briefs shared with SolveMpire are protected under mutual Non-Disclosure Agreements (NDAs).

Access to client project data is restricted strictly to authorized engineering staff on a need-to-know basis. Upon final milestone payment and project completion, full client ownership is assigned in accordance with our Master Engineering Terms.

5. Google Analytics & Cookie Usage

Our website utilizes first-party cookies and Google Analytics 4 (GA4) to analyze visitor traffic patterns, measure page load speeds, and improve user experience. Google Analytics processes anonymized IP addresses and aggregate metrics.

You may disable cookies directly within your web browser settings or install the official Google Analytics Opt-out Browser Add-on at any time without impacting your ability to browse our engineering dossiers or contact our studio.

6. Data Retention & Security Measures

We employ industry-standard physical, electronic, and administrative safeguards to protect your information:

• End-to-end TLS 1.3 cryptographic encryption for all web and API communications.
• Encrypted cloud backups with strict role-based access control (RBAC).
• Retention of financial and contractual records for statutory periods required by Indian taxation authorities (typically 7–8 years).
• Secure sanitization and deletion of alpha prototype design scrap files upon client request.

7. Your Data Principal Rights

Under the Indian Digital Personal Data Protection Act, 2023 (DPDP Act) and international data protection laws, you retain the right to:

• Request access to the personal data we hold about you.
• Request correction, completion, or updating of inaccurate data.
• Request erasure of your personal data where retention is no longer legally mandated.
• Withdraw consent for marketing communications or non-essential telemetry.
• Nominate an authorized representative to exercise data rights on your behalf.

8. Grievance Officer & Contact Details

In compliance with Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 6 of the DPDP Act 2023, the designated Grievance Officer for SolveMpire is: